Independent consumer records · Western Australia

Make a complaint. Track every answer.

Short questions. Dated responses. A five-day check. Your own answer to: “Was it resolved to your satisfaction?” A receipt is not a substantive answer. A proposed closure is not a final closure.

Important: This is an independently operated private browser tracker and complaint-draft builder. It does not submit a complaint to the Board, automatically send follow-up emails or publish allegations. You must submit your complaint through an official channel yourself and record when you did so. Public firm and lawyer complaint statistics are a future feature requiring verification, opt-in and a fair response process. No complaint information is sent from this page to CourtRecord.

1. Pick the firm, lawyer and issue

Law firm Lawyer Another firm (if not listed) Another lawyer (if not listed) Complaint category Date of incident (if known) Date actually submitted to the Board (leave blank for draft) Board reference if you have one

Choose a firm/lawyer or enter another. If already lodged, enter the original date and reference; do not create a duplicate external complaint just to track it.

2. Your records stay yours

Remember my complaint metadata on this device only (not advisable on a shared device)

By default, nothing is saved when you close the tab. You can export a backup at any time. Do not enter personal addresses, confidential correspondence or legal advice in the short notes.

Import my backup

0 private cases

The summary export is not an independently verified public report. CourtRecord currently has no shared complaint database. View handler and Board accountability tracking →

My complaint

Find lawyer court record → · See law firm directory →

Timeline and response speed

Add correspondence event

EventDate

3. Did they resolve it?

Reported stage Was it resolved to your satisfaction? How did the Board describe closure? Board reference Did the Board contact the lawyer? Did it share or explain the lawyer's response?

What did the lawyer say it would cost—and what did you receive?

These amounts are entered by you and are private. A higher final bill than an estimate is a relevant comparison, not by itself a finding of overcharging. Compare the same scope of work and GST treatment.

Initial estimated amount (A$, same GST basis) Final billed amount (A$, same GST basis) Amount actually paid (A$)

Charging method explained by the firm Did the firm offer statutory-scale charging? What written evidence do you have?

Enter an initial written estimate and the final bill to compare.

Compare your written costs agreement and statutory disclosures →

Who personally handled your complaint?

Use the name and title printed on the officer's email. Tracking a staff officer is separate from attributing a decision to members of the Legal Practice Board.

Named Board handling officer Officer's position in their correspondence Date officer first identified or assigned (if known) Deadline for a reply given in correspondence Board/committee member expressly named as involved Evidence identifying that member's decision role

If a committee member is not identified in the decision, leave their fields blank. Do not assume that membership of a committee means that person handled the complaint.

View private handler response and satisfaction statistics →

4. Did they answer each question?

This is your own assessment of a response. “Unanswered” means you have not recorded an answer, not proof that the Board did nothing.

Why aren't you satisfied? (optional; keep this brief and factual)

5. Short, numbered email—no circular answers

Produce a complaint or follow-up with clear numbered questions. The Board may have legal reasons not to disclose confidential material; ask it to identify those reasons rather than assuming a conversation occurred.

Editable email (contains placeholders you must complete)

Official Board complaint form ↗

The email app option opens an unsigned draft without a prefilled addressee. Confirm the official recipient and press Send yourself. The Board's official complaint form may be the required channel.

6. Already have a reply email? Check what it says.

Paste the reply or select a plain-text email. This local preview looks for acknowledgement, informal closure, reasons and disclosure of lawyer communication. It does not decide whether an allegation is true.

Email (.eml, .txt) or pasted text

No email has been checked. Email contents will not be attached to profiles or saved in your browser's complaint records.

When can complaints appear on firm or lawyer profiles?

Only after an independent publication process exists: verify submission and outcome evidence, obtain informed consent to publish an anonymised account, check the correct lawyer and firm at the time, provide an opportunity to respond, remove private or restricted information, and distinguish reported dissatisfaction from an adverse official finding.

When implemented, the public display can distinguish: Board closed, complainant satisfied; Board closed, complainant dissatisfied; still under review; and confirmed disciplinary findings. These categories must never be combined into a single accusation or a misleading win-rate-style score.

Law firm directory → · Who's on the Board? Parliamentary inquiry →